FAQ

A customer is entitled to a refund for any unused funds remaining at the time the account is closed. A written request for a refund must indicate that a customer desires to close his or her account. Please include your name, address and phone number with area code, PIN, and your method of payment.

Refunds will be made in the same manner as we received your payments. Example: Credit Card or Debit Card payments will be credited back to your card; PayNearMe, Western Union®, MoneyGram® and any payments received through the mail will be refunded by a CAT check.

All refund requests must be submitted in writing.

Click here.

CAT does not charge any additional fees for a call other than those that are passed through by the FCC or the Public Utility Company.

UNIVERSAL SERVICE FEE

The Universal Service Fees (“USF”) on your phone bill are regulated by federal and state law. The USF is based on a specific percentage of the cost of the calls set by the federal government for interstate calls and set by state government for intra-state calls. The USF will only be assessed on applicable call charges and does not include any other additives.

PAPER STATEMENT FEE

Upon request, CAT will mail a printed copy of your current statement. Except where prohibited by State regulations, a Paper Statement Fee (PSF) of $2.00 will be deducted from your account balance for each request. There are no other account fees. However, the $2.00 PSF will be charged as often as there is a request for a paper statement.

• For information on opening a phone or voicemail account, click here…
• For information on opening a tablet rental account, click here…

PAYMENT PROCESSING FEE

When making a payment on an account, you will be charged a Payment Processing Fee by the third party payment processor of the various payment options; Website $3.00, Automated Payment Hotline $3.00, Live Payment Center $5.95, PayNearMe $1.99, MoneyGram® $5.95 (Wal-Mart and other locations), and Western Union® Quick Collect® as little as $5.00 for a payment of $50 or less (Western Union® charges higher fees for larger payments. To avoid the payment processing fee, you can mail payments (check or money order) directly to CAT Technologies, Attn: Payments 99 Washington Street , Melrose, MA 02176 Please be sure to mail your payment 2-3 days before your account is out of funds so you will not have any interruption in services.

If you would like to stop calls from an inmate using CAT inmate phone service, please call, (866) 753-4266 press 3, then, 2388, then enter your phone number with area code and follow the voice prompts to place a block on your number. There is no charge for blocking your number from an inmate using our phones.

One reason why your number can be blocked is that the wireless telephone company you are using does not allow collect calls to your cell phone. Most companies do not. To receive calls on your cellphone you must open an account with ComApp.

If your home line is blocked, it can be for lack of payment or the funds on the account are not sufficient enough to pay for another call.

To open an account, click here.

Call (866) 800-2802

Monday – Friday: 8AM – 9PM EST

Saturday: 10AM – 6PM EST

Sunday: Closed

Yes, CAT makes account statements available on our website.

• To receive a statement and review it on the web, you must first complete this form on our website.
• Prepaid Collect and Debit Account Statements are posted on our website showing your call activity, costs as well as payments received and your account balance.
• Direct Bill Account Statements are posted on our website or mailed bi-monthly showing your call activity and costs as well as payments received and your balance due.
• Request a Paper Statement Copy by contacting customer service.  A printed copy of the requested statement will be mailed to you.  A Paper Statement Fee of $2.00 will be charged to your account for each request.
• Remember– if you opened your account using our Automated Payment Hotline, we do not have your address, so you will need to visit our website to complete an account application or call customer service at 866 800 2802