The Good, the Bad and the Ugly
CAT is a refreshingly different and good company to do business with because of our outstanding service to correctional facilities, inmates, and their friends and family. CAT will be good for your facility by providing the best time-saving advanced technology, and for the inmates by bringing meaningful communication and applications that contribute to rehabilitation and reducing recidivism.
The “Good†– CAT is doing a great job of serving our customers. We’re well organized with highly-dedicated and focused team members who want you to be successful with your inmate communications system. Our calling and monetary service rates to inmates and their families are the lowest in the industry and are not only transparent, but fully auditable to your satisfaction.
We know that in the world of inmate communications, reputations spread quickly between municipalities and organizations. That’s why CAT’s goal is to become the most requested provider in the industry
CAT will be good for families and friends by offering lower, transparent auditable rates on all calls and treating their means of communication and interaction with dignity and respect. CAT will also guarantee very competitive commissions to the correctional facility. Our philosophy is to help educate corrections administrations by making them more savvy on the ins and outs of inmate communication technology and true costs. For far too long many counties, inmates, and families have been taken advantage of by high-profit, low-service-driven philosophies. There are Bad and Ugly inmate service providers, but CAT is not one of them.
CAT not only provides free calls in booking but also provides a free 90 second call to all phone numbers one time then charges the same low rates on these calls as all others and pays the same commission percentage as all other call types.
The “Bad†– Companies that charge high fees and calling rates.
The “Ugly†– Companies that sacrifice great service for high profits.
The devil is in the details – Ask the Inmate telephone consulting companies that make a living on providing commission and rate audits, guaranteed service level agreements with penalties, and contract language reviews.
Our Commitment to You
We pride ourselves in helping educate our prospective customers about our industry. When you have nothing to hide, you can be completely transparent.
We promise to:
- Deliver and execute meaningful technology that improves custody operation;
- Implement life-enhancing goods and services to the inmate population;
- Provide exceptional customer service to the agency, inmate population, and their loved ones with efficiency, dignity, and respect.
Recently we met with a state Public Utilities Commission and after our presentation, they told us that our level of ethics and integrity that we are bringing back to the industry is “refreshing and very neededâ€.